These Terms govern use of SlyTek Managed IT Solutions services and are effective upon use of our services unless superseded by a signed client agreement.
SlyTek, a Girard-based Managed Service Provider (MSP), provides managed technology services subject to these Terms of Service ("TOS"). These Terms apply to your use of SlyTek services, related software, documentation, and support services (collectively, the "Services"). By using our Services, you agree to these Terms. If you do not agree, do not use the Services.
SlyTek provides services including, without limitation, IT support, network management, software development, cloud services, and backup and recovery services. The specific scope of Services for each client is defined in a separate written agreement, statement of work, or service order.
While SlyTek uses commercially reasonable efforts to provide reliable and efficient Services, Services may be affected by factors outside SlyTek's control. Except where explicitly stated in a written SLA, SlyTek does not warrant uninterrupted or error-free operation.
Unless otherwise stated in a signed agreement, fees are billed in advance and are due according to the invoice terms. Accepted payment methods may include credit card, check, or wire transfer.
Recurring service fees, project fees, and any applicable pass-through charges are defined in the applicable client agreement. Except where required by law or expressly stated in writing, fees paid are non-refundable.
SlyTek implements industry-standard security practices designed to protect client data, including controls such as access management, encryption where appropriate, and secure infrastructure practices.
SlyTek will treat client non-public information as confidential and will not disclose such information to third parties except as required to deliver Services, as required by law, or as otherwise authorized by the client.
Any service level targets, response objectives, or uptime commitments are defined in the client-specific Service Level Agreement (SLA), if applicable.
If a service issue occurs, clients should contact SlyTek support through approved support channels. SlyTek will use commercially reasonable efforts to diagnose and resolve reported issues in accordance with applicable SLA terms.
Except as otherwise agreed in writing, SlyTek retains all rights, title, and interest in and to its pre-existing intellectual property, processes, methodologies, tools, templates, and documentation.
Clients may use deliverables solely for their internal business purposes in connection with the Services and may not reproduce, distribute, or repurpose SlyTek intellectual property beyond the permitted scope.
Either party may terminate Services as provided in the applicable client agreement. SlyTek may suspend or terminate Services for material breach, non-payment, misuse of Services, or unlawful activity, subject to contract terms and applicable law.
VoIP Acceptable Use and Anti-Abuse Enforcement: Clients using SlyTek VoIP or messaging-enabled services must comply with all applicable telemarketing, consumer-protection, anti-spam, and telecommunications laws. Prohibited activity includes, without limitation, robocalling, unlawful prerecorded or autodialed calling campaigns, unsolicited bulk messaging, caller ID spoofing, phishing, scam traffic, traffic pumping, and any abusive or fraudulent call or text activity. SlyTek reserves the right to immediately suspend, restrict, or terminate affected services, block originating numbers or campaigns, and cooperate with carriers, regulators, and law enforcement when abuse is suspected.
Where required, termination notices will be provided in writing. Client obligations incurred prior to termination remain enforceable.
To the fullest extent permitted by law, SlyTek shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, or business interruption, arising from or related to the Services.
You agree to indemnify, defend, and hold harmless SlyTek and its officers, directors, employees, and agents from claims, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the Services, violation of law, or breach of these Terms.
The parties agree to attempt good-faith resolution of disputes before initiating formal proceedings. If unresolved, disputes may be resolved through mediation or arbitration as mutually agreed, or as otherwise provided in the applicable client agreement.
These Terms are governed by the laws of the United States and applicable state law, without regard to conflict-of-law principles. Unless otherwise specified in a signed agreement, disputes shall be brought in a court of competent jurisdiction in the United States.
Contact Information: If you have questions about these Terms, please contact SlyTek support via the contact options listed on our contact page.